Managing non-regulated drug and alcohol testing for continuous sobriety or compliance programs—often utilized by Drug Courts, Probation, Child Protective Services (CPS), or internal company recovery initiatives—requires precise scheduling, robust communication, and auditable verification.
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The i3screen Cadence Testing technology provides a flexible, easy-to-use, and highly defensible solution that consolidates this complex program management into one service.
Flexible Cadence, Simple Setup
- Wide Variety of Scheduled Testing: Easily set specific numbers of testing events over a period of time, or establish custom rotating schedules (e.g., daily, weekly, or variable/random).
- Customizable Cadences: Our system allows for a wide variety of scheduled patterns to be set, ensuring the testing cadence precisely meets the requirements of the monitoring entity (e.g., the court or probation officer).
Participant Portal: Seamless Communication
The true value of our service is the combination of human expertise and automation that handles the administrative back-end, allowing your team to focus on customer relationships.
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- Dedicated Program Access: Each program is provided with a unique, dedicated phone number and a customized website.
- Easy Daily Confirmation: Participants simply call the dedicated number or connect via the website to confirm if they were selected for testing on that specific day.
â—‹ Participant Benefit: This simple, daily check makes compliance easy and integrates seamlessly into their routine.
Proactive Renewal Management
Our platform makes compliance ongoing, not just a one-time event:
- Automated Tracking: As documents are approved, the system logs the expiration dates set by the ordering entity.
- Streamlined Communication: As documents meet their expiration dates, our service team and platform automatically reach out to the participant. This proactive communication prompts them to upload their updated credentials, making the renewal process truly streamlined and hassle-free.
Focus on Your Customer Relationship, Not the Paperwork.
Your team can leave the complex document review, participant follow-up, and future renewal management entirely to our service team, knowing that i3 is handling the back-office work with precision and compliance in mind.
Leverage the i3screen Credential Management Service to turn a compliance challenge into a flexible, hassle-free operation with automated future renewal.
The i3screen White-Glove Validation & Renewal Service
Initial Validation and Communication
Step
Action
Benefit for You
Document Validation
Our dedicated service team actively validates the document uploaded by the participant to ensure it meets the requirements of the ordering entity.
Guarantees compliance and accuracy without internal effort.
Finalization & Filing
Our team finalizes the attachment to the specific order item within the i3 platform.
Clean documentation attached to the system of record.
Correction Communication
If a document does not meet the needs, our service team communicates directly with the participant for correction.
Frees your staff from tedious follow-up and document chasing.
