i3screen_FAQs

Frequently Asked Questions About i3screen

Looking for answers about drug testing software, occupational health screening, random testing administration, MRO services, collection site management, or white-label screening technology? This FAQ page answers common questions about i3screen’s platform, services, integrations, compliance support, and partner-focused approach for Consumer Reporting Agencies (CRAs) and Consortium/Third-Party Administrators (C/TPAs).

General Company FAQs

i3screen is a white-label screening management platform that helps CRAs and C/TPAs manage drug testing, occupational health services, random testing programs, MRO services, collection site networks, and provider management through a single integrated platform.

i3screen is designed specifically for Consumer Reporting Agencies (CRAs) and Consortium/Third-Party Administrators (C/TPAs) that want to offer drug testing and occupational health services while maintaining ownership of their client relationships.

No. i3screen operates exclusively through CRA and TPA partners and does not compete for employer relationships. Our business model is designed to support partner growth, not replace it.

i3screen has been providing screening technology and services for more than 18 years, supporting organizations across a wide range of regulated and non-regulated industries.

i3screen combines technology, laboratory connectivity, occupational health services, collection site management, MRO services, and customer support into a single platform. Unlike many providers, i3screen operates through a partner-focused model that allows CRAs and TPAs to expand services without sacrificing control of their customer relationships.

Technology & Platform FAQs

A drug testing management platform is software that helps organizations manage the entire screening process, including ordering, collections, laboratory results, MRO reviews, occupational health services, reporting, and compliance workflows. i3screen brings all of these functions together in a single system.

Yes. i3screen can be branded with your company’s logo, colors, and identity, helping you maintain a consistent client experience and strengthen your brand presence.

Yes. i3screen integrates with leading CRA platforms as well as proprietary systems. Integrations help reduce duplicate data entry, improve efficiency, and streamline workflows.

Yes. API integration options are available for organizations that want to connect directly with the platform and automate data exchange between systems.

Yes. The platform is designed to support multiple client accounts, locations, programs, and workflows through a centralized dashboard.

i3screen continuously enhances the platform with new features, integrations, security improvements, and workflow enhancements to support evolving industry needs.

Yes. The platform supports online ordering, automated workflows, status tracking, electronic results delivery, and program management.

Security & Compliance FAQs

Yes. i3screen maintains SOC 2 Type 2 certification, demonstrating a commitment to security, availability, confidentiality, and data protection.

The platform utilizes secure infrastructure, access controls, data protection measures, audit logging, and security best practices designed to safeguard sensitive screening information.

Yes. i3screen supports Department of Transportation (DOT) testing programs, including random testing administration, consortium management, compliance monitoring, and reporting.

Yes. The platform supports both regulated and non-regulated workplace testing programs and can be configured to meet a variety of employer requirements.

Yes. All drug testing results flow through i3screen’s in-house MRO team, with results reviewed and adjudicated as needed by our full-time Medical Review Officers. Supported by a team of approximately 50 professionals, our MRO department helps ensure accurate result verification, consistent communication, regulatory compliance, and timely reporting.

Drug Testing FAQs

Programs can include urine, oral fluid, hair, instant testing, and other testing methodologies based on client requirements and regulatory guidelines.

Yes. Point-of-collection testing (POCT) and instant testing workflows can be managed through the platform, including result capture and reporting.

Yes. i3screen provides access to a nationwide network of collection sites and occupational health providers across the United States.

Yes. Drug testing panels can be configured based on industry requirements, client policies, state regulations, and program objectives.

Laboratory-confirmed non-negative results can be reviewed by an MRO to verify accuracy, identify legitimate medical explanations, and ensure appropriate reporting procedures are followed.

An MRO (Medical Review Officer) is a licensed physician responsible for reviewing and verifying drug testing results. When a laboratory reports a non-negative result, the MRO conducts an independent review to determine whether there is a legitimate medical explanation, such as a valid prescription medication. The MRO serves as an important safeguard in the drug testing process, helping employers receive accurate, legally defensible results while protecting the rights and privacy of donors.

Yes. The platform supports online ordering, automated workflows, status tracking, electronic results delivery, and program management.

Occupational Health FAQs

Services may include physical exams, TB testing, respiratory fit testing, vaccinations, pulmonary function testing, vision screening, hearing conservation testing, and other occupational health services.

Yes. Occupational health services can be coordinated through i3screen’s nationwide provider network.

Yes. Occupational health results can be securely captured, managed, and reported electronically through the platform.

Yes. Many organizations combine occupational health services and drug testing into a single streamlined workflow to improve efficiency and simplify administration.

Occupational health screening software helps organizations manage workplace health services, scheduling, provider coordination, results reporting, compliance tracking, and employee screening requirements through a centralized system.

CRA-Specific FAQs

CRAs use i3screen to expand their service offerings with drug testing, occupational health screening, MRO services, and compliance management without investing in additional infrastructure or operational resources.

No. i3screen’s business model is specifically designed to support partners rather than compete with them. Your client relationships remain yours.

Yes. White-label capabilities allow your brand to remain front and center throughout the customer experience.

Yes. Dedicated support is available to assist with ordering, collections, occupational health services, MRO processes, and platform administration.

TPA-Specific FAQs

i3screen provides technology, provider networks, occupational health services, MRO support, compliance tools, and workflow automation that help TPAs expand services and scale operations efficiently.

Yes. Random selection, notifications, compliance tracking, reporting, and program administration are core platform capabilities.

The platform helps manage pool maintenance, random selections, participant tracking, compliance reporting, and ongoing DOT program administration.

Yes. i3screen supports DOT consortium management, random testing administration, and compliance workflows for owner-operators and regulated employers.

Yes. Billing management services are available to help simplify invoicing and operational processes.

Collection Site & Provider FAQs

Collection sites and occupational health providers can apply directly through the i3screen website.

Provider participation requirements and onboarding details are discussed during the enrollment process.

Referrals are generally based on geography, service capabilities, pricing, availability, client preferences, and program requirements.

Employers are typically served through i3screen’s CRA and TPA partners, supporting the partner-driven model that differentiates i3screen from many competitors.

Getting Started FAQs

Most organizations can begin implementation within days. Timelines vary depending on branding requirements, integrations, workflows, and service needs.

Implementation typically includes platform configuration, branding setup, workflow review, integrations, user onboarding, training, and ongoing support.

Yes. Training and onboarding support are included to help administrators and users quickly become comfortable with the platform.

Yes. i3screen regularly assists organizations transitioning from other platforms and can help simplify the migration process.

Pricing varies based on platform requirements, service needs, integrations, and program volume. Contact i3screen for a customized consultation.

Program requirements vary. Contact the i3screen team to discuss your specific needs.

Yes. Contact i3screen to schedule a personalized platform demonstration and learn how the solution can support your organization.

Contact the i3screen team to discuss your business goals, request a demo, or learn more about available platform and service options.

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Request a Demo to discover how i3screen can modernize your platform and simplify program management.

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