Helping Employers Build Effective, Consistent, and Defensible Drug Testing Programs
John Gumina
Vice President of Business Development
Drug testing decisions are becoming more complex. Employers are navigating changing laws, new testing methods, expanding panels, different specimen types, and evolving workplace challenges. Choosing a test is only one part of building an effective program.
At PBSA, i3screen’s John Gumina will address these challenges in his session, Helping Employers Build Effective, Consistent, and Defensible Drug Testing Programs. The session will explore how consumer reporting agencies (CRAs) can deepen their client relationships by helping employers make more informed decisions about their drug testing programs.
Start with better questions
An employer’s request for a drug test is an opportunity to understand the needs behind the order. What is the program intended to accomplish? Where is it creating confusion? Are testing choices and policies aligned with how the organization operates?
Asking better questions helps CRAs move beyond individual transactions and toward a clearer understanding of each client’s goals and challenges. That understanding is the foundation for more useful guidance.
Make testing options easier to understand
New testing methods, expanding panels, and different specimen types give employers more choices—and more decisions to make.
John’s session will explore how CRAs can help clients evaluate those options in the context of their programs. The goal is to make the choices clearer so employers can better understand how their testing decisions support their objectives.
Strengthen policy and simplify the program
An effective drug testing program needs more than a selected panel or specimen type. It also needs a clear policy and a consistent approach to putting that policy into practice.
The session will examine opportunities to strengthen policy and simplify programs, helping employers identify where greater clarity can support better decisions and more consistent execution.
Create value through guidance
For CRAs, these conversations offer an opportunity to become trusted advisors. Helping a client understand testing options, ask more useful questions, or recognize unnecessary complexity can create value beyond processing an order.
That advisory role also gives CRAs a meaningful way to differentiate their services: by helping employers build programs that are easier to understand, manage, and apply consistently.
Join John Gumina at PBSA for a closer look at how CRAs can help employers build effective, consistent, and defensible drug testing programs.
